Privacy Policy

Effective Date: November 1, 2025

Mosaic Hair and Body Studio (“Mosaic,” “we,” “our,” or “us”) values your privacy. This Privacy Policy describes how we collect, use, store, and disclose information from visitors (“Users,” “you,” or “your”) of our website https://www.mosaicpg.com, and from clients engaging with our salon, spa, and beauty services. This policy applies to all products, services, and digital interactions provided by Mosaic Hair and Body Studio.

Information We Collect

We collect two types of information from you — personal identification information and non-personal information — depending on how you interact with our Site and services.

a. Personal Identification Information

You may be asked to provide personal information when you:

Book an appointment through our website or scheduling software
Subscribe to our newsletter or promotional emails
Submit a contact form or inquiry
Purchase gift cards or products online
Participate in contests, promotions, or surveys

This information may include:

Full name
Email address
Phone number
Mailing address
Payment details (if applicable)
Service preferences or appointment history

You may visit our site anonymously. Personal information is collected only if you voluntarily submit it.

b. Non-Personal Identification Information

We may collect non-personal information automatically when you interact with our site, including:

Browser type and version
Operating system
IP address and geographic location
Device type and screen resolution
Pages visited, time spent, and navigation paths
Referring website URLs

This information is used for analytics and site optimization purposes.

How We Use the Information We Collect

Mosaic may use collected information for the following purposes:

To process appointment requests and communicate confirmations, reminders, or updates
To personalize the user experience and improve our website’s functionality
To enhance customer service, by responding efficiently to inquiries or requests
To send promotional materials, newsletters, and updates (only if you opt in)
To analyze usage patterns and improve marketing strategies
To process payments securely for online purchases or deposits
To comply with legal obligations or resolve disputes

We will never sell, rent, or trade your personal information to others.

Sharing Your Personal Information

We may share limited information with trusted third parties who help us operate our business, including:

Appointment booking software providers
Email marketing or CRM platforms
Payment processors (e.g., Square, Stripe)
Web hosting or analytics services

These third parties are only authorized to use your information as necessary to provide their services to us and must comply with applicable privacy laws.

We may also disclose information:

When required by law, subpoena, or court order
To protect our rights, safety, or property, or that of our clients and partners

Data Protection and Security

While we take reasonable steps to protect your data, no transmission over the internet is completely secure. By using our Site, you acknowledge and accept this risk.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

Remember preferences between visits
Improve website functionality and performance
Monitor traffic and user behavior
Support marketing and analytics efforts

You can choose to disable cookies through your browser settings. However, doing so may limit certain features of the Site.

Website Analytics

We use third-party analytics tools such as Google Analytics to understand how visitors interact with our site. These tools may use cookies and other technologies to collect anonymized information such as:

Pages visited and duration of stay
Links clicked
Device and browser types

This data helps us improve user experience and content relevance.

You can opt out of Google Analytics tracking by visiting: https://tools.google.com/dlpage/gaoptout

Email and SMS Communications

By providing your contact information, you consent to receive appointment confirmations, updates, and marketing messages from Mosaic Hair and Body Studio. You can unsubscribe or opt out at any time using the “unsubscribe” link in emails or by replying STOP to SMS messages.

We comply with Canada’s Anti-Spam Legislation (CASL) and only send electronic messages to those who have consented.

Retention of Information

We retain personal information only for as long as necessary to:

Provide services and maintain business records
Comply with legal and tax obligations
Resolve disputes and enforce agreements

After that period, your information will be securely deleted or anonymized.

Changes to This Privacy Policy

Mosaic Hair and Body Studio reserves the right to update or modify this Privacy Policy at any time. Updates will be reflected with a new “Effective Date” at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.Mosaic Hair and Body Studio reserves the right to update or modify this Privacy Policy at any time. Updates will be reflected with a new “Effective Date” at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Your Acceptance of These Terms

By using https://www.mosaicpg.com, you signify your acceptance of this Privacy Policy.
If you do not agree to this policy, please do not use our site or services.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with Mosaic Hair and Body Studio, please contact us at:

Mosaic Hair and Body Studio

Website: https://www.mosaicpg.com
Email: info@mosaicpg.com
Phone: (778) 262-0534
Address: 3831 Austin Rd W, Prince George, BC V2K 2H6